Shipping Policy

COVID-19 Update

Important Message:

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. 

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. The best way to track your deliveries is through Australia Post's mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track parcels on auspost.com.au by using the online tracking tool.

Shipping & Delivery

Free Standard Shipping on orders within Australia

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day.

We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.

New Zealand Orders

We currently offer Free Shipping to New Zealand via Australia Post International Express service on all orders over $50.

Raen does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.