Free AU + NZ Shipping | Free Returns on AU Orders | Afterpay Available

      Shipping & Delivery

      Free Shipping on orders within Australia.

      $9.95 Express Shipping on orders within Australia.

      Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day.

      We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

      Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.

      New Zealand Orders

      We currently offer Free Shipping to New Zealand via Australia Post International Express service on all orders over $50.

      Raen does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

      Customs policies vary widely from country to country, so please contact your local customs office for further information.

      www.customs.govt.nz/features/internetshopping/Pages/default.aspx

      If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

      If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

      Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

      COVID-19 Update

      Important Message:

      General Delays: While there is no delays with our dispatching times, the extended COVID-19 lockdowns, limited flights and high parcel volumes have resulted in many of our courier partners experiencing significant delays in their usual delivery times.

      In particular, New South Wales and Victoria processing facilities have been heavily affected by strict government health and safety requirements, which has contributed to these delivery delays. 

      Australia Post have advised that some Parcel Post deliveries may experience delays in delivery times by an additional 2-5 business days. If your parcel is more than 15 business days late, please lodge a late item enquiry. Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.

      Express Post Delays: Australia Post also have advised that some Express Post deliveries may experience delays in delivery times by 1-2 business days. This will impact deliveries to Melbourne, Sydney, Brisbane, Adelaide, Hobart and Launceston.

      Express Post remains Australia Post's fastest service, but the next-business-day guarantee is suspended until domestic flights return to normal.

      For further information, please visit the Australia Post website for updates on the impact of COVID-19 restrictions on express post domestic delivery times here.

      Australia Post is making every effort to minimise delays and apologises for the inconvenience.

      The best way to track your deliveries is through Australia Post's mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

      You can also track parcels on auspost.com.au by using the online tracking tool.