Shipping Policy

Shipping & Delivery

Free Standard Shipping on orders within Australia

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day.

We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.

New Zealand Orders

$20 New Zealand Shipping 

Orders are shipped with DHL Express and delivered within 3-14 business days.

Raen does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx

COVID-19 Update

Important Message: Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. We are working with Australia Post to deliver your parcel as safely as possible.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.