Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.
New Zealand Orders
We currently offer Free Shipping to New Zealand via Australia Post International Express service on all orders over $250.
Raen does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.
Customs policies vary widely from country to country, so please contact your local customs office for further information.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost.