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RAEN Australia Warranty Policy

RAEN Optics eyewear guarantees warranty support for defects in material or manufacturing at RAEN Optics discretion for one year from the date of purchase. Warranty excludes product altered after purchase, damage caused by normal wear, and damage caused by improper or unreasonable use. Warranty is void without valid proof of purchase from an authorized RAEN Optics dealer. Questions about the validity of your purchase from an authorized retailer may be sent to customer service at email: contact@raen.com.au.

RAEN is not liable for any physical damages, incidental or consequential, due to the improper use and wear of your product and will not be accepted under warranty. RAEN does not cover warranty for frames that are lost or stolen. Scratched or cracked lenses are not covered under RAEN’s warranty. If you believe your scratched or cracked lenses should be covered under warranty, please contact customer service. To avoid scratching your lenses further always keep your frames safely stored in a case.

RAEN does not manufacture or sell replacement parts for frames such as a temple, lens or hinge. If you believe that a missing temple, lens or hinge should be covered under warranty, please contact customer service. RAEN can provide replacement nose pads and screws if the items are available.

If you have just received your order from raen.com and have questions about your product upon arrival, please reach out directly to RAEN’s customer service team for immediate assistance.

If RAEN accepts your warranty and finds upon arrival that there is breach of written or implied warranty, RAEN has full discretion to deny repair or replacement of the product.

If you have just received your order from raen.com.au and have questions about your product upon arrival, please reach out directly to RAEN’s customer service team for immediate assistance at contact@raen.com.au or call (03) 8534 9969.

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