You will receive a shipping notification once your order is shipped.
We accept returns and exchanges within 14 days from delivery date. If you would like to return or exchange any part of your order, please contact us.
Please note, there are no refunds on Sale or Promotional orders. We will support an exchange to equal value.
Every pair of RAEN frames are handmade from the highest grade cellulose acetate, a high quality plastic originating from the renewable resources of wood pulp and natural cotton fibers. This is a premium material that can be heated and molded to achieve optimum fit, offering the wearer more flexibility and comfort. Sometimes acetate frames need to be readjusted and we are more than happy to do that for you. You can also take them into a local optician to have them adjusted, generally at no cost.
We’d love to get your frames looking new again but unfortunately scratched lenses are not covered by the RAEN warranty and we do not manufacture or sell replacement parts. To maximize the life of your frames we recommend using the RAEN microfiber polishing cloth to clean the lenses and keeping them safely stashed in the RAEN case when they’re not being worn.
Unfortunately RAEN does not offer prescription fulfillment from raen.com.au, but we are working on launching this so check back soon! In the the meantime we do have preferred RX retailers across Australia and New Zealand. Please email us at email@example.com and we'll connect you to your closest authorised RAEN dealer.