The use of this website is governed by the policies, terms and conditions specified below. Please read them carefully. By using the website you have accepted these terms and conditions. Your submission of an order to RAEN indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included in any purchase order, whether or not such terms and conditions are signed by RAEN.
RAEN reserves the right to make changes to this website and these terms and conditions at any time.
Your electronic receipt or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We will check the information you give us for validity, by verifying your method of payment, billing and shipping details prior to fulfilling the order.
We may require additional verifications or information before accepting any order. DNA OPTIX is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by DNA OPTIX.
RAEN reserves the right at any time after receipt of your order to accept or decline your order for any reason. RAEN reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Your credit card/debit card will be refunded in the event that your order is not accepted.
Stock levels displayed to you are accurate at the last known update, stock availability is subject to change. If we are unable to fulfill your order we will contact you as soon as possible.
By using this website, you agree that the use of this website is at your sole risk. RAEN is not liable for any losses or damages caused by this website or any website linked to or from this website.
The delivery times provided by RAEN are estimates only. RAEN will not be held accountable for late deliveries or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. Please ensure you enter the correct delivery address. RAEN can not be held responsible for incorrectly entered delivery addresses.
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Prices are subject to change without notice. RAEN reserves the right to revoke any stated offer and correct any pricing errors including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. All payments are charged in AUD.
RAEN will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tag attached. Refunds and exchanges are not available on free promotional or SALE ITEMS. Exchanges can be made 4 weeks from the date of purchase. Refunds can be made 1 month from the date of purchase.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
If notified before the goods have been dispatched, RAEN can accommodate for order cancellations. If items have been shipped RAEN reserves the right to charge a cancellation fee, should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, RAEN reserves the right to refuse or cancel any orders placed for the listed product at the incorrect price. RAEN reserves the right to refuse or cancel such orders whether or not the order has been confirmed and your credit card charged. If your credit card account has already been charged for the purchase and your order is cancelled, RAEN shall immediately issue a credit to your credit card in the amount of the charge.
This website is owned and operated by RAEN. Unless otherwise specified, all materials appearing on this website, including text, web design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of RAEN. All software used on the website is the sole property of RAEN or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any forms or by any means without RAEN's prior written consent. All rights expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws could result in criminal or civil penalties.