FREE SHIPPING ON ALL AUS ORDERS | AFTERPAY AVAILABLE

FAQ

Have you shipped my order?

Most orders placed by 11am EST Monday to Friday will ship the same day from our warehouse in Port Melbourne, VIC. You will receive a shipping notification once your order is shipped.
*Due to the high volume during holiday periods please allow for extra shipping time.

Shipping Policy

Can I exchange my order for something else?

We can provide an exchange or refund for your order as long as your item is placed back into its original packaging, with all original tags attached. Full priced items may be returned within 4 weeks from the date purchase, via mail or Australia Post. If you would like to return any item from your order please email us at contact@raen.com.au

Return Policy

My frame is not balanced

Every pair of RAEN frames are handmade from the highest grade cellulose acetate, a high quality plastic originating from the renewable resources of wood pulp and natural cotton fibers. This is a premium material that can be heated and molded to achieve optimum fit, offering the wearer more flexibility and comfort. Sometimes acetate frames need to be readjusted and we are more than happy to do that for you. Please contact customer support to arrange shipping. You can also take them into a local optician to have them adjusted to your face for free.

Customer Support

I scratched my lenses, what can I do?

We'd love to get your frames looking new again but unfortunately scratched lenses are not covered by the RAEN warranty and we do not manufacture or sell replacement parts. To maximize the life of your frames we recommend using the RAEN microfiber polishing cloth to clean the lenses and keeping them safely stashed in the RAEN case when they’re not being worn.

Warranty Policy

Can I order glasses with prescription lenses?

Unfortunately RAEN does not offer prescription fulfillment from raen.com but we do have preferred RX retailers located around the world. You can take your pair of RAEN frames to one of these retailers or to your favorite local optician.

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